Terms and conditions
All our wines are kept in the finest condition in our temperature-controlled warehouse.
Damaged Goods: Should a wine be damaged in delivery we will gladly offer a replacement or full refund. Notification can be by telephone, post, fax, or email within five working days of delivery.
Incorrect Goods Delivered: On the rare occasions this happens we offer a refund or replacement of the incorrect goods, on return of the bottle(s) in question. Notification must be given to us within 7 working days of delivery.
Cancelling your order: For your complete peace of mind, you may cancel your order within 14 working days of receipt of goods. A refund excluding return postage & packaging will be given, provided that the goods remain in good condition and that the request to cancel is received in writing by the Customer Services Manager. Any cancelled order will be refunded within 30 days.
Privacy and Security
All personal details are kept STRICTLY confidential and are NOT shared with any other party.
To allow us to deliver your order efficiently and for your convenience in reordering we collect the following details from you when you place your order:
- your name, address and delivery address
- your e-mail address (your order confirmation is sent here) and telephone number
We may approach a credit reference agency to verify your address.
Please note that where an email address is supplied we will use this method to contact you with notifications of any change in our terms as well as customer service issues e.g. when your order is being despatched.
General Terms and Conditions
All wines and spirits are offered subject to availability and remain the property of terra e sole until payment is received in full.
terra e sole is a German company and any dispute or claims that arise from using this Website must be made and settled under German law.
In the unlikely event that we have run out of an item on your order, we will endeavour to contact you to arrange a replacement (of corse only a similar wine from the same vintage).
We make every effort to ensure that the information on this website is accurate and current; however terra e sole provides this web site and its contents on an as is basis and it makes no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents.
terra e sole also reserves the right to change price and availability information without notice. That is, sometimes we make mistakes.